Privacy policy
PRIVACY POLICY AND PERSONAL DATA PROTECTION
ETERRA highly values the privacy and protection of our Customers’ Personal Data.
To ensure that Customers’ Personal Data is processed lawfully and transparently for the purposes of customer support and customer care, as well as to protect Customers’ Personal Data, we have established this Personal Data Privacy Policy.
This Policy applies to the ETERRA.VN website, the ETERRA.VN mobile application, and all other service platforms operated by ETERRA.
Through this Policy, Customers can understand how ETERRA.VN processes and protects their Personal Data when searching for, accessing, purchasing, registering for, or using ETERRA’s products, goods, and services.
Our objective is to ensure that Customers’ Personal Data remains private and secure in accordance with applicable laws and regulations.
This Policy serves as a notice regarding the processing and protection of Personal Data.
It may be amended or updated when necessary, and the latest version will be published on our official website.
We therefore recommend that Customers periodically review this Policy on our website to stay informed of the latest changes.
1. Collection of Personal Information
Information collected through the
ETERRA.VN website may be used to help us:
- Assist Customers and dealers in learning about our products.
- Respond to questions and inquiries from Customers and dealers.
- Provide Customers and dealers with the latest information available on our website.
- Review and improve the content, functionality, and interface of our website.
- Conduct customer surveys.
- Carry out promotional and marketing activities relating to ETERRA.VN products and services.
To access and use certain services available on ETERRA.VN, Customers may be required to
register and provide certain Personal Information, such as:
email address, full name, contact phone number, and other relevant information.
All information provided by Customers must be accurate, complete, and lawful.
ETERRA.VN shall not be responsible for legal issues arising from inaccurate, unlawful, or misleading information provided by Customers.
We may collect information regarding the number of visits to our website, pages viewed, links accessed, the amount of time Customers spend on particular pages or links, and other information relating to Customers’ interactions with the ETERRA.VN website.
We may also collect technical information transmitted by the web browser used by Customers when accessing ETERRA.VN, including but not limited to:
IP address, browser type, language settings, access time, and referring or destination addresses accessed through the browser.
2. Use of Personal Information
We collect and use Customers’ Personal Information only for appropriate purposes and in accordance with this Privacy Policy.
Where necessary, we may use this information to contact Customers directly through various methods, including sending introductory communications, thank-you messages, order notifications, technical support information, security notices, and other service-related communications.
Customers may also receive periodic communications regarding new products and services, upcoming events, promotional programs, or recruitment information if they have registered or otherwise consented to receive such communications.
3. Sharing of Personal Information
Except for the circumstances relating to the use of Personal Information described in this Privacy Policy, we are committed to not disclosing Customers’ Personal Information to external parties without an appropriate basis.
In certain circumstances, we may engage an independent organization to conduct market research projects.
In such cases, relevant Customer information may be provided to that organization solely for the purpose of conducting the applicable research project.
Such third parties will be subject to confidentiality obligations and will only be permitted to use the information provided for the purposes necessary to complete the relevant project and in accordance with applicable laws.
We may also disclose Customers’ Personal Information where reasonably necessary, including:
when required by competent governmental or law enforcement authorities, in emergency situations, or where disclosure is necessary to protect the rights, safety, or security of individuals.
4. Accessing and Updating Personal Information
Customers may access and update their Personal Information at any time through the appropriate functions or links provided on our website, where such functionality is available.
5. Personal Information Security Policy
By submitting Personal Information to us, Customers acknowledge the terms described above.
ETERRA is committed to protecting Customers’ Personal Information using appropriate and reasonably available security measures.
We may implement various information security technologies and standards, including PCI, SSL, and other appropriate technical and organizational security measures, to help prevent unauthorized access, use, alteration, or disclosure of Personal Information.
However, no method of transmitting or storing information can guarantee absolute security.
Therefore, we cannot guarantee that information provided by Customers will always remain completely secure under all circumstances.
ETERRA.VN shall not be responsible for unauthorized access resulting from circumstances beyond our reasonable control, including cases where Customers voluntarily disclose their account information, passwords, or other confidential information to third parties.
ETERRA.VN therefore recommends that Customers keep their passwords and account access information confidential and refrain from sharing such information with other individuals.
When using a shared or public computer or device, Customers should log out of their accounts and close all browser windows after completing their session.
6. Use of Cookies
ETERRA.VN uses cookies to personalize Customers’ experiences and improve the efficiency and convenience of their online interactions with our website.
A cookie is a small text file placed on a Customer’s computer, hard drive, or other storage device by a website server.
Cookies cannot be used to run programs or deliver viruses to a Customer’s computer.
Cookies are assigned to a Customer’s device and can generally only be read by a web server within the domain that issued the cookie.
One of the purposes of cookies is to provide convenient features that save Customers time when they return to ETERRA.VN, such as remembering certain preferences or previously provided information so that Customers do not need to enter the same information again.
Note: Customers may choose to accept or reject cookies.
Most web browsers automatically accept cookies by default. However, Customers may modify their browser settings to reject some or all cookies according to their preferences.
Please note that disabling or rejecting cookies may affect the availability, functionality, or performance of certain services and features on ETERRA.VN that depend on cookies.
7. Anti-Spam Policy
ETERRA.VN takes the issue of spam and fraudulent emails impersonating our brand seriously.
We only send emails to Customers where they have registered with, subscribed to, purchased from, or otherwise used services provided through our system, or where such communications are otherwise permitted.
If a Customer receives an unsolicited email that appears to originate from our system due to an unintended circumstance, the Customer may use the unsubscribe link included in the email, where available, or contact ETERRA.VN directly to report the issue.
8. Changes to This Privacy Policy
We may amend or update the contents of this Privacy Policy from time to time without prior notice where necessary to reflect changes to our website, services, operational requirements, applicable regulations, or Customer feedback.
When this Privacy Policy is updated, we may revise the applicable update date displayed on this page.
This Privacy Policy applies only to ETERRA.VN and ETERRA-operated services covered by this Policy.
This Privacy Policy does not apply to third-party websites, advertisements, services, or external links that may appear on ETERRA.VN.
We encourage Customers to carefully review the privacy and security policies of third-party websites before providing Personal Information to those websites.
ETERRA.VN is not responsible for the content, privacy practices, security measures, or legality of third-party websites or services.
Customers’ continued use of ETERRA.VN following the publication of an updated Privacy Policy will be subject to the updated Policy in accordance with applicable laws and regulations.
We therefore recommend that Customers periodically review this page and carefully read the applicable privacy policies of any websites or services they access.
9. ETERRA.VN Contact Information
We welcome comments, inquiries, and feedback from our Customers.
For questions or feedback regarding this Privacy Policy or the processing of Personal Data, please contact us via email:
support@eterra.vn
Customers may also contact ETERRA directly at:
Address: 310 Lien Phuong Street, Phuoc Long B Ward, District 9, Ho Chi Minh City, Vietnam.
Hotline: 0901292166
Our Customer Support team will provide assistance regarding relevant inquiries concerning this Privacy Policy and ETERRA.VN services.