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Payment methods

1. PAYMENT TERMS

1.1. Review and Confirmation of Payment Transactions

ETERRA.VN provides Customers with a mechanism to review, supplement, modify, and confirm transaction details before using the payment function to submit an offer to enter into a transaction.

The review and confirmation mechanism provides Customers with the following information:

  • Product and transaction information, including:

    • Product or service name, quantity, brand, and price;
    • Delivery or service provision method and estimated timeframe;
    • Total contract value and details relating to the payment method selected by the Customer.

This information can be stored and printed through the Customer’s information system, where supported, and may be displayed again for future reference.

  • Customers are provided with information regarding how an offer to enter into a contract may be accepted and the applicable response period. Confirmation may be carried out by contacting Customers through the Hotline.
  • After reviewing the above information, Customers may choose either to cancel the transaction or confirm their offer to enter into the contract through the website or Hotline.

1.2. General Terms and Conditions of Transactions

ETERRA.VN provides a mechanism allowing Customers to read and separately express their agreement to the applicable general terms and conditions before submitting an offer to enter into a payment transaction.

The general terms and conditions include:

  • Return and refund policies, including return periods, methods for returning or exchanging purchased products, refund methods, and applicable return costs. These policies are publicly available on the website.
  • Product warranty policies, which are publicly available on the website.
  • Service standards, service provision procedures, applicable fees, and other terms relating to the provision of services, including any applicable conditions and limitations. Such information is publicly available on the website.
  • The obligations of the Seller and the Customer in each transaction, as publicly disclosed on the website.

1.3. Information on Payment Methods

  • ETERRA.VN publishes all payment methods applicable to its products and services so that Customers can understand the available options and select an appropriate payment method under the Payment Policy section.
  • ETERRA.VN provides a mechanism allowing Customers using online payment functions to review and confirm the details of each payment transaction before completing the payment.
  • ETERRA.VN takes appropriate measures to maintain the security and confidentiality of Customers’ payment transactions and provides procedures for handling complaints and compensation in accordance with applicable laws where Customers suffer losses because payment information transmitted through the website has been unlawfully altered, deleted, cancelled, copied, disclosed, transferred, accessed, or misappropriated.

2. PAYMENT METHODS

Customers may use the following payment methods when purchasing products from ETERRA:

2.1. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders delivered nationwide.

For further details, please visit:
ETERRA.VN

Customers may place an order through our website:
ETERRA.VN

Alternatively, Customers may place an order or request assistance through our Hotline:
0866715030.
Our staff will contact the Customer to confirm the ordered products and applicable delivery method.

Customers are responsible for paying the full value of the order to the delivery representative after completing the inspection of the products and receiving the applicable invoice or receipt.

2.2. Payment for Direct In-Store Purchases

Customers visiting our branches or offices directly may make payment using one of the following methods:

  • Cash;
  • Credit or debit card;
  • Bank transfer.

These payment methods apply to Customers who visit ETERRA’s branches or offices directly to purchase products or use applicable services.

Address:
310 Lien Phuong Street, Phuoc Long Ward, Ho Chi Minh City, Vietnam

Customers are responsible for paying the full value of the order to our staff after the applicable purchase or service process has been completed.

For payments made by bank transfer, once ETERRA receives confirmation of the successful payment from the bank, we will notify the Customer and proceed with the delivery of the order in accordance with the applicable Shipping & Delivery Policy.