{"id":304,"date":"2025-07-09T03:51:54","date_gmt":"2025-07-09T03:51:54","guid":{"rendered":"https:\/\/eterra.vn\/?page_id=304"},"modified":"2026-09-30T13:42:12","modified_gmt":"2026-09-30T06:42:12","slug":"chinh-sach-khieu-nai-va-giai-quyet-tranh-chap-eterra","status":"publish","type":"page","link":"https:\/\/eterra.vn\/vi\/chinh-sach-khieu-nai-va-giai-quyet-tranh-chap-eterra\/","title":{"rendered":"CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I V\u00c0 GI\u1ea2I QUY\u1ebeT TRANH CH\u1ea4P ETERRA"},"content":{"rendered":"<p><span style=\"font-size: 120%;\"><strong>CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I V\u00c0 GI\u1ea2I QUY\u1ebeT TRANH CH\u1ea4P C\u1ee6A ETERRA<\/strong><\/span><\/p>\n<p><strong style=\"font-size: 23.04px; color: #333333;\">1. Ph\u1ea1m vi x\u1eed l\u00fd tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i<\/strong><\/p>\n<p>ETERRA gi\u1ea3i quy\u1ebft m\u1ecdi tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>C\u00e1c giao d\u1ecbch tr\u00ean website <a href=\"https:\/\/eterra.vn\/vi\/\">ETERRA.VN<\/a><\/li>\n<li>C\u00e1c giao d\u1ecbch tr\u00ean Fanpage ETERRA<\/li>\n<li>C\u00e1c giao d\u1ecbch tr\u1ef1c ti\u1ebfp t\u1ea1i h\u1ec7 th\u1ed1ng \u0111\u1ea1i l\u00fd, Showroom c\u1ee7a ETERRA.<\/li>\n<\/ul>\n<p>Nguy\u00ean t\u1eafc x\u1eed l\u00fd tranh ch\u1ea5p khi\u1ebfu n\u1ea1i l\u00e0 TH\u01af\u01a0NG L\u01af\u1ee2NG tr\u00ean tinh th\u1ea7n thi\u1ec7n ch\u00ed, \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i.<\/p>\n<p>M\u1ecdi tranh ch\u1ea5p ph\u00e1t sinh gi\u1eefa Qu\u00fd kh\u00e1ch v\u1edbi ETERRA, trong qu\u00e1 tr\u00ecnh giao d\u1ecbch tr\u00ean Website, Fanpage ho\u1eb7c tr\u1ef1c ti\u1ebfp t\u1ea1i Showroom s\u1ebd \u0111\u01b0\u1ee3c c\u00e1c b\u00ean th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u1ea3i quy\u1ebft tr\u00ean tinh th\u1ea7n thi\u1ec7n ch\u00ed v\u00e0 c\u00f9ng c\u00f3 l\u1ee3i.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng t\u1ef1 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c tranh ch\u1ea5p, m\u1ed9t trong hai B\u00ean c\u00f3 quy\u1ec1n \u0111\u01b0a v\u1ee5 vi\u1ec7c ra gi\u1ea3i quy\u1ebft t\u1ea1i c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n. ETERRA.VN cam k\u1ebft tu\u00e2n th\u1ee7 \u0111\u1ea7y \u0111\u1ee7 t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u\/ quy\u1ebft \u0111\u1ecbnh h\u1ee3p ph\u00e1p c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n<h2><strong>2. \u0110\u1ecba ch\u1ec9 g\u1eedi v\u00e0 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p>Qu\u00fd kh\u00e1ch h\u00e0ng g\u1eedi c\u00e1c th\u00f4ng tin khi\u1ebfu n\u1ea1i v\u1ec1 \u0111\u1ecba ch\u1ec9:<\/p>\n<p>\u2013 \u0110\u1ecba ch\u1ec9: BG03 Eastern Building, 299 \u0110\u01b0\u1eddng Li\u00ean Ph\u01b0\u1eddng, Ph\u01b0\u1eddng Long Tr\u01b0\u1eddng, TP. HCM<\/p>\n<p>\u2013 Hotline: <strong>0866715030<\/strong><\/p>\n<h2><strong>3. C\u00e1c b\u01b0\u1edbc gi\u1ea3i quy\u1ebft tranh ch\u1ea5p khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p>Khi ph\u00e1t sinh tranh ch\u1ea5p, ETERRA.VN lu\u00f4n \u0111\u1ec1 cao gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i gi\u1eefa c\u00e1c b\u00ean nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c quy\u1ec1n l\u1ee3i v\u00e0 s\u1ef1 tin c\u1eady c\u1ee7a Qu\u00fd kh\u00e1ch v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a ETERRA. Th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<p><strong>B\u01b0\u1edbc 1:<\/strong><\/p>\n<p>B\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ETERRA.VN s\u1ebd ti\u1ebfp nh\u1eadn c\u00e1c khi\u1ebfu n\u1ea1i\/ y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a Qu\u00fd kh\u00e1ch qua S\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/p>\n<p>\u2013 Hotline: <strong>0866715030<\/strong><\/p>\n<p>\u2013 Fanpage ETERRA.VN ho\u1eb7c Showroom ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ETERRA.<\/p>\n<p>Tr\u00ean c\u01a1 s\u1edf y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng, c\u00e1c B\u1ed9 ph\u1eadn c\u00f3 li\u00ean quan c\u1ee7a ETERRA s\u1ebd ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 ph\u1ea3n h\u1ed3i ngay k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i \u0111\u1ebfn Kh\u00e1ch h\u00e0ng, tr\u00ean c\u01a1 s\u1edf c\u00e1c Ch\u00ednh s\u00e1ch m\u00e0 C\u00f4ng ty \u0111\u00e3 c\u00f4ng b\u1ed1 li\u00ean quan \u0111\u1ebfn c\u00e1c tranh ch\u1ea5p v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a Qu\u00fd kh\u00e1ch.<\/p>\n<p><strong>B\u01b0\u1edbc 2:<\/strong><\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i c\u00e1c ch\u00ednh s\u00e1ch m\u00e0 ETERRA.VN \u0111\u00e3 c\u00f4ng b\u1ed1, B\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \/ B\u1ed9 ph\u1eadn Kinh doanh ho\u1eb7c B\u1ed9 ph\u1eadn c\u00f3 li\u00ean quan kh\u00e1c c\u1ee7a ETERRA.VN s\u1ebd cam k\u1ebft th\u1eddi h\u1ea1n ph\u1ea3n h\u1ed3i Kh\u00e1ch h\u00e0ng kh\u00f4ng qu\u00e1 05 ng\u00e0y l\u00e0m vi\u1ec7c.<\/p>\n<p><strong>B\u01b0\u1edbc 3:<\/strong><\/p>\n<p>Chuy\u1ec3n k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i cho c\u00e1c b\u1ed9 ph\u1eadn c\u00f3 li\u00ean quan \u0111\u1ec3 th\u1ef1c hi\u1ec7n v\u00e0 g\u1ecdi \u0111i\u1ec7n x\u00e1c nh\u1eadn v\u1edbi Kh\u00e1ch h\u00e0ng v\u1ec1 k\u1ebft qu\u1ea3 khi\u1ebfu n\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft kh\u00f4ng qu\u00e1 05 ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/p>\n<h2><strong>4. C\u00e1c quy \u0111\u1ecbnh kh\u00e1c c\u1ee7a <\/strong>ETERRA.VN<\/h2>\n<p>ETERRA.VN t\u00f4n tr\u1ecdng v\u00e0 nghi\u00eam t\u00fac th\u1ef1c hi\u1ec7n c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a Kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, Qu\u00fd kh\u00e1ch ph\u1ea3i cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c, trung th\u1ef1c v\u00e0 chi ti\u1ebft c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, giao d\u1ecbch. M\u1ecdi h\u00e0nh vi l\u1eeba \u0111\u1ea3o, gian l\u1eadn trong qu\u00e1 tr\u00ecnh khi\u1ebfu n\u1ea1i \/ y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 \u0111\u1ec1u s\u1ebd b\u1ecb t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft v\u00e0 ETERRA.VN c\u00f3 quy\u1ec1n \u0111\u01b0a c\u00e1c v\u1ee5 vi\u1ec7c gian l\u1eadn, l\u1eeba \u0111\u1ea3o n\u00e0y ra c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n<p>B\u00ean Kh\u00e1ch h\u00e0ng v\u00e0 ETERRA.VN s\u1ebd ph\u1ea3i c\u00f3 vai tr\u00f2, tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c t\u00edch c\u1ef1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Qu\u00fd kh\u00e1ch c\u1ea7n c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p v\u0103n b\u1ea3n, gi\u1ea5y t\u1edd ch\u1ee9ng th\u1ef1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn s\u1ef1 vi\u1ec7c \u0111ang \u0111\u01b0\u1ee3c khi\u1ebfu n\u1ea1i, b\u1ea3o v\u1ec7 quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a m\u00ecnh. Trong tr\u01b0\u1eddng h\u1ee3p Qu\u00fd kh\u00e1ch cho r\u1eb1ng quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a m\u00ecnh b\u1ecb \u1ea3nh h\u01b0\u1edfng ho\u1eb7c k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, h\u1ed7 tr\u1ee3 c\u1ee7a ETERRA.VN kh\u00f4ng h\u1ee3p l\u00fd, kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u, Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01b0a v\u1ee5 vi\u1ec7c ra gi\u1ea3i quy\u1ebft t\u1ea1i c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH KHI\u1ebeU N\u1ea0I V\u00c0 GI\u1ea2I QUY\u1ebeT TRANH CH\u1ea4P C\u1ee6A ETERRA 1. Ph\u1ea1m vi x\u1eed l\u00fd tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i ETERRA gi\u1ea3i quy\u1ebft m\u1ecdi tranh ch\u1ea5p, khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn: C\u00e1c giao d\u1ecbch tr\u00ean website ETERRA.VN C\u00e1c giao d\u1ecbch tr\u00ean Fanpage ETERRA C\u00e1c giao d\u1ecbch tr\u1ef1c ti\u1ebfp t\u1ea1i h\u1ec7 th\u1ed1ng \u0111\u1ea1i l\u00fd, Showroom c\u1ee7a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":327,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-304","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/pages\/304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/comments?post=304"}],"version-history":[{"count":4,"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/pages\/304\/revisions"}],"predecessor-version":[{"id":4253,"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/pages\/304\/revisions\/4253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/media\/327"}],"wp:attachment":[{"href":"https:\/\/eterra.vn\/vi\/wp-json\/wp\/v2\/media?parent=304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}