{"id":299,"date":"2025-07-21T08:12:43","date_gmt":"2025-07-21T08:12:43","guid":{"rendered":"https:\/\/eterra.vn\/?page_id=299"},"modified":"2026-09-30T13:40:52","modified_gmt":"2026-09-30T06:40:52","slug":"chinh-sach-doi-tra-hang-hoa","status":"publish","type":"page","link":"https:\/\/eterra.vn\/vi\/chinh-sach-doi-tra-hang-hoa\/","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG H\u00d3A"},"content":{"rendered":"

Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a t\u1ea1i ETERRA<\/strong><\/p>\n

\u0110\u1ed5i – Tr\u1ea3 h\u00e0ng l\u00e0 m\u1ed9t trong s\u1ed1 nh\u1eefng ch\u00ednh s\u00e1ch \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. Qu\u00fd kh\u00e1ch vui l\u00f2ng \u0111\u1ecdc k\u1ef9 ch\u00ednh s\u00e1ch \u0110\u1ed5i – Tr\u1ea3 d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a m\u00ecnh.<\/p>\n

1. Quy \u0111\u1ecbnh chung\u00a0<\/strong><\/h2>\n\n\n\n\n\n\n\n\n\n\n
K\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng t\u1eeb ETERRA.VN<\/strong><\/span><\/td>\nS\u1ea3n ph\u1ea9m l\u1ed7i s\u1ea3n xu\u1ea5t<\/strong><\/span><\/td>\nS\u1ea3n ph\u1ea9m kh\u00f4ng l\u1ed7i, c\u00f2n m\u1edbi, ch\u01b0a s\u1eed d\u1ee5ng (*)<\/strong><\/span><\/td>\nS\u1ea3n ph\u1ea9m l\u1ed7i do ng\u01b0\u1eddi <\/strong><\/span><\/p>\n

s\u1eed d\u1ee5ng<\/strong><\/span><\/td>\n<\/tr>\n

3 ng\u00e0y \u0111\u1ea7u ti\u00ean<\/td>\n\u0110\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i, c\u00f9ng thu\u1ed9c t\u00ednh ho\u1eb7c \u0110\u1ed5i s\u1ea3n ph\u1ea9m kh\u00e1c lo\u1ea1i ho\u1eb7c Tr\u1ea3 h\u00e0ng (kh\u00f4ng m\u1ea5t ph\u00ed) V\u1edbi \u0111i\u1ec1u ki\u1ec7n h\u00e0ng h\u00f3a ch\u01b0a k\u00edch ho\u1ea1t ho\u1eb7c c\u00e0o tem b\u1ea3o h\u00e0nh, c\u00f2n \u0111\u1ee7 nguy\u00ean v\u1eb9n gi\u1ea5y t\u1edd, ph\u1ee5 ki\u1ec7n v\u00e0 bao b\u00ec \u0111i k\u00e8m.<\/td>\n\u0110\u01b0\u1ee3c \u0111\u1ed5i s\u1ea3n ph\u1ea9m gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n ho\u1eb7c b\u1eb1ng<\/td>\nMi\u1ec5n ph\u00ed t\u00f9y tr\u01b0\u1eddng h\u1ee3p\u00a0(**)<\/strong><\/td>\nB\u1ea3o h\u00e0nh ho\u1eb7c s\u1eeda ch\u1eefa\u00a0c\u00f3 t\u00ednh ph\u00ed<\/strong>\u00a0theo quy \u0111\u1ecbnh h\u00e3ng<\/td>\n<\/tr>\n
\u0110\u01b0\u1ee3c \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi gi\u00e1 tr\u1ecb nh\u1ecf h\u01a1n<\/td>\nThu ph\u00ed 10% tr\u00ean t\u1ed5ng gi\u00e1 tr\u1ecb ch\u00eanh l\u1ec7ch s\u1ea3n ph\u1ea9m \u0111\u1ed5i (t\u1ed1i thi\u1ec3u 20.000\u0111)\u00a0(***)<\/strong><\/td>\n<\/tr>\n
Tr\u1ea3 h\u00e0ng thu ph\u00ed 10% tr\u00ean t\u1ed5ng gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m tr\u1ea3 (t\u1ed1i thi\u1ec3u 20.000\u0111)\u00a0(***)<\/strong><\/td>\n<\/tr>\n
4 – 7 ng\u00e0y ti\u1ebfp theo<\/td>\n\u0110\u01b0\u1ee3c b\u1ea3o h\u00e0nh v\u00e0 kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i – tr\u1ea3 h\u00e0ng<\/td>\n\u0110\u1ed5i s\u1ea3n ph\u1ea9m gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n ho\u1eb7c b\u1eb1ng<\/td>\nMi\u1ec5n ph\u00ed t\u00f9y tr\u01b0\u1eddng h\u1ee3p\u00a0(**)<\/strong><\/td>\n<\/tr>\n
\u0110\u01b0\u1ee3c \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi gi\u00e1 tr\u1ecb nh\u1ecf h\u01a1n<\/td>\nThu ph\u00ed 10% tr\u00ean t\u1ed5ng gi\u00e1 tr\u1ecb ch\u00eanh l\u1ec7ch s\u1ea3n ph\u1ea9m \u0111\u1ed5i (t\u1ed1i thi\u1ec3u 20.000\u0111)\u00a0(***)<\/strong><\/td>\n<\/tr>\n
Kh\u00f4ng \u00e1p d\u1ee5ng tr\u1ea3 h\u00e0ng<\/td>\n<\/tr>\n
Sau 7 ng\u00e0y<\/td>\n\u0110\u01b0\u1ee3c b\u1ea3o h\u00e0nh v\u00e0 kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i – tr\u1ea3 h\u00e0ng<\/td>\nKh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i – tr\u1ea3 h\u00e0ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Ghi ch\u00fa<\/u><\/em><\/strong>:<\/p>\n

Quy \u0111\u1ecbnh \u0110\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i, c\u00f9ng thu\u1ed9c t\u00ednh; \u0110\u1ed5i s\u1ea3n ph\u1ea9m gi\u00e1 tr\u1ecb nh\u1ecf h\u01a1n, l\u1edbn h\u01a1n ho\u1eb7c b\u1eb1ng v\u00e0 Tr\u1ea3 h\u00e0ng KH\u00d4NG \u00e1p d\u1ee5ng cho c\u00e1c s\u1ea3n ph\u1ea9m thu\u1ed9c\u00a0Danh m\u1ee5c s\u1ea3n ph\u1ea9m kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/strong>\u00a0\u0111\u01b0\u1ee3c li\u1ec7t k\u00ea theo b\u1ea3ng chi ti\u1ebft b\u00ean d\u01b0\u1edbi.<\/p>\n

(*)<\/strong>\u00a0S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean \u0111i\u1ec1u ki\u1ec7n ban \u0111\u1ea7u l\u00e0 s\u1ea3n ph\u1ea9m bao g\u1ed3m v\u00e0 kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf:<\/p>\n